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Onboarding Atlas · T07 · Onboarding plan

Frontline employee onboarding plan

Site safety first, then demonstrate, practise under supervision and get sign-off for each task.

Research example
FrontlineSite-dependentRole learningPhysical safetyNew to the profession

The intended result

A supervised demonstration of each task, then written authorization for defined duties.

Remove desk-based tasks that do not apply, schedule training in paid shift time and translate instructions where needed.

Intended role
Frontline
Plan view
34 of 34 candidate tasks
Starting point
Version 0.2.0 · review applicability before use

The onboarding plan

Follow the work from arrival to a reviewed outcome

34 tasks · 11 phases

This is a suggested sequence drawn from the 34-task blueprint. Owners, timing, approvals and completion proof are proposals to confirm locally. Open any task to see its proposed timing, reviewer and evidence of completion.

  1. Phase 01 of 11

    Before start

    9 tasks
    1. Sequence 01

      1 task
      HR 1
      • Confirm role and working context10 business days before start
        Owner, review and completion
        Owner
        HR
        Reviewer
        Manager
        Done when
        Role, level, site, time zone, work model and start date are confirmed.
    2. Sequence 02

      5 tasks
      Manager 2
      • Define first useful outcome7 business days before start
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        A written first outcome the hire can read: what to deliver, the quality bar, who reviews it and the target week.
        Depends on
        Confirm role and working context · in this plan
        Research context
        S05
      • Assign an available buddy and backup7 business days before start
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Buddy has accepted, overlaps with the hire's working hours, has time set aside and has named a backup for absences.
        Depends on
        Confirm role and working context · in this plan
        Research context
        S02 S17
      IT 1
      • Approve role-based access requests7 business days before start
        Owner, review and completion
        Owner
        IT
        Reviewer
        IT
        Done when
        Each access request uses the minimum needed for the role and has an approver, a delivery owner and a tracked status.
        Depends on
        Confirm role and working context · in this plan
        Research context
        S01
      HR 2
      • Validate local requirements7 business days before start
        Owner, review and completion
        Owner
        HR
        Reviewer
        HR
        Done when
        The accountable owner lists the documents, checks, training and real deadlines that apply to this role and location.
        Depends on
        Confirm role and working context · in this plan
        Research context
        S11 S12
      • Send one arrival information hub3 business days before start
        Owner, review and completion
        Owner
        HR
        Reviewer
        HR
        Done when
        One page or message tells the hire where and when to arrive, who to contact, what to bring and what to finish beforehand.
        Depends on
        Confirm role and working context · in this plan
        Research context
        S13 S11
    3. Sequence 03

      2 tasks
      Manager 1
      • Assign a role coach7 business days before start
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Coach accepts responsibility for practice, feedback and checking role skills, and has time set aside for it.
        Depends on
        Define first useful outcome · in this plan
        Research context
        S03
      IT 1
      • Deliver equipment and arrival logistics3 business days before start
        Owner, review and completion
        Owner
        IT
        Reviewer
        HR
        Done when
        Hire confirms the equipment arrived and works, and has a support contact to call on day one.
        Depends on
        Approve role-based access requests · in this plan
        Research context
        S04
    4. Sequence 04

      1 task
      Manager 1
      • Protect learning and meeting time3 business days before start
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        First-week calendar has learning time, named introductions and breaks, and no meetings outside the hire's agreed working hours.
        Depends on
        Define first useful outcome · in this planAssign an available buddy and backup · in this planAssign a role coach · in this plan
        Research context
        S07
  2. Phase 02 of 11

    Day 1

    4 tasks
    1. Sequence 01

      4 tasks
      New hire 1
      • Verify identity and essential toolsDay 1
        Owner, review and completion
        Owner
        New hire
        Reviewer
        IT
        Done when
        Hire signs in, completes MFA, sends a message and reaches IT support; anything that fails has an owner.
        Depends on
        Approve role-based access requests · in this planDeliver equipment and arrival logistics · in this plan
      Manager 2
      • Agree role expectations and decision boundariesDay 1
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Hire can state their first priorities, what not to do yet and when to escalate.
        Depends on
        Define first useful outcome · in this plan
        Research context
        S08
      • Confirm escalation and absence routesDay 1
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Hire knows who to go to when their manager, buddy or IT contact is unavailable.
        Depends on
        Assign an available buddy and backup · in this planAssign a role coach · in this plan
      Buddy 1
      • Hold a first-day buddy callDay 1
        Owner, review and completion
        Owner
        Buddy
        Reviewer
        Buddy
        Done when
        Hire has met their buddy and knows how to reach them with practical questions.
        Depends on
        Assign an available buddy and backup · in this plan
        Research context
        S02
  3. Phase 03 of 11

    First paid shift

    1 task
    1. Sequence 01

      1 task
      New hire 1
      • Learn site, safety and shift logisticsFirst paid shift
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Site trainer
        Done when
        Hire can find the exits, first aid, emergency contact and the current work instructions for their task.
        Depends on
        Validate local requirements · in this plan
        Research context
        R11
  4. Phase 04 of 11

    First shifts

    1 task
    1. Sequence 01

      1 task
      New hire 1
      • Observe then practice a standard taskAfter demonstration
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Site trainer
        Done when
        Trainer demonstrates the task; the hire repeats it safely under supervision.
        Depends on
        Learn site, safety and shift logistics · in this plan
  5. Phase 05 of 11

    Week 1

    8 tasks
    1. Sequence 01

      5 tasks
      New hire 3
      • Learn the customer and team contextDay 2
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Manager
        Done when
        Hire can describe one customer problem and how their team contributes to solving it.
        Depends on
        Agree role expectations and decision boundaries · in this plan
        Research context
        S03 S08
      • Learn how the team communicatesDay 2
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Buddy
        Done when
        Hire can pick the right channel for a question, record a decision and find the authoritative version of a guide.
        Depends on
        Verify identity and essential tools · in this planHold a first-day buddy call · in this plan
        Research context
        S03
      • Complete data and security readinessBefore sensitive access
        Owner, review and completion
        Owner
        New hire
        Reviewer
        IT
        Done when
        Hire can name the restricted data they will handle, who to report a security issue to and the rules that apply.
        Depends on
        Validate local requirements · in this plan
      Manager 1
      • Hold an end-of-week-one reviewDay 5
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Manager and hire list what worked and the open blockers with owners, and agree the next outcome.
        Depends on
        Agree role expectations and decision boundaries · in this plan
      Role coach 1
      • Run a short skills diagnosticDay 3
        Owner, review and completion
        Owner
        Role coach
        Reviewer
        Manager
        Done when
        A short, ungraded role exercise decides what to teach, what to skip and what to reinforce.
        Depends on
        Assign a role coach · in this plan
        Research context
        S10
    2. Sequence 02

      1 task
      New hire 1
      • Observe a real work cycleDay 3
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Role coach
        Done when
        Hire shadows approved work, then discusses the decisions, exceptions and handoffs they saw.
        Depends on
        Assign a role coach · in this planComplete data and security readiness · in this plan
        Research context
        S08
    3. Sequence 03

      1 task
      New hire 1
      • Produce a bounded first contributionDay 5
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Role coach
        Done when
        A low-risk draft, simulation or sandbox piece of work meets acceptance criteria agreed in advance.
        Depends on
        Define first useful outcome · in this planRun a short skills diagnostic · in this planObserve a real work cycle · in this plan
        Research context
        S03
    4. Sequence 04

      1 task
      Role coach 1
      • Check the work and the reasoningDay 5
        Owner, review and completion
        Owner
        Role coach
        Reviewer
        Manager
        Done when
        Reviewer checks quality and asks the hire to explain their reasoning and when they would escalate.
        Depends on
        Produce a bounded first contribution · in this plan
        Research context
        R02
  6. Phase 06 of 11

    Weeks 2–4

    3 tasks
    1. Sequence 01

      3 tasks
      New hire 1
      • Fix one confusing onboarding resourceDay 10
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Role coach
        Done when
        Hire proposes a correction and the content owner accepts it or explains why not.
        Depends on
        Learn how the team communicates · in this plan
      Manager 1
      • Hold role-development check-insDay 10
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Manager and hire discuss feedback, workload and progress; each next action has an owner.
        Depends on
        Hold an end-of-week-one review · in this plan
        Research context
        S05
      Buddy 1
      • Continue buddy contactDay 10
        Owner, review and completion
        Owner
        Buddy
        Reviewer
        Buddy
        Done when
        Buddy and hire have met again; open questions are answered or routed, and the next meeting is set.
        Depends on
        Hold a first-day buddy call · in this plan
        Research context
        S02 S05 S17
  7. Phase 07 of 11

    When ready

    2 tasks
    1. Sequence 01

      1 task
      New hire 1
      • Demonstrate task competenceAfter supervised practice
        Owner, review and completion
        Owner
        New hire
        Reviewer
        Site trainer
        Done when
        An authorized observer records whether the hire can do this specific task to standard.
        Depends on
        Observe then practice a standard task · in this plan
        Research context
        S15
    2. Sequence 02

      1 task
      Manager 1
      • Authorize independent task executionAfter competency sign-off
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Manager records the tasks the hire may do alone, any supervision exceptions and what triggers retraining.
        Depends on
        Demonstrate task competence · in this plan
  8. Phase 08 of 11

    As required

    1 task
    1. Sequence 01

      1 task
      New hire 1
      • Complete required local learningPolicy-defined deadline
        Owner, review and completion
        Owner
        New hire
        Reviewer
        HR
        Done when
        The required modules for this role and location are complete and the record is kept in the approved system.
        Depends on
        Validate local requirements · in this plan
        Research context
        S12
  9. Phase 09 of 11

    Day 30

    3 tasks
    1. Sequence 01

      3 tasks
      Manager 1
      • Review first-month outcomesDay 30
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Manager and hire review work quality, independence, working relationships and the support still needed.
        Depends on
        Check the work and the reasoning · in this plan
        Research context
        S04
      IT 1
      • Review access against actual role needsDay 30
        Owner, review and completion
        Owner
        IT
        Reviewer
        IT
        Done when
        Access the role does not use is removed; outstanding requests are re-approved or closed.
        Depends on
        Approve role-based access requests · in this plan
      HR 1
      • Collect and act on onboarding feedbackDay 30
        Owner, review and completion
        Owner
        HR
        Reviewer
        HR
        Done when
        Hire answers a short onboarding survey; HR logs at least one improvement with an owner and a date.
        Depends on
        Hold an end-of-week-one review · in this plan
        Research context
        S02 S05
  10. Phase 10 of 11

    Day 60

    1 task
    1. Sequence 01

      1 task
      Manager 1
      • Expand scope based on demonstrated readinessDay 60
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        The next responsibility is approved on evidence of the work, not on time served alone.
        Depends on
        Review first-month outcomes · in this plan
  11. Phase 11 of 11

    Day 90

    1 task
    1. Sequence 01

      1 task
      Manager 1
      • Transition into ongoing developmentDay 90
        Owner, review and completion
        Owner
        Manager
        Reviewer
        Manager
        Done when
        Ongoing goals and support are agreed, and any onboarding item still open has an owner.
        Depends on
        Expand scope based on demonstrated readiness · in this plan
        Research context
        S04

Learning path

How role capability grows

  1. Learn site, safety and shift logistics

    Hire can find the exits, first aid, emergency contact and the current work instructions for their task.

    Blueprint task FRONT01
  2. Observe then practice a standard task

    Trainer demonstrates the task; the hire repeats it safely under supervision.

    Blueprint task FRONT02
  3. Demonstrate task competence

    An authorized observer records whether the hire can do this specific task to standard.

    Blueprint task FRONT03

What the evidence says

Findings behind this plan

  • Ontario data from 1999–2008 showed workers in their first month had over three times the risk of a lost-time injury compared with workers in the job over a year.

    R11
  • Starbucks says new coffeehouse employees receive essential training in their first month, with more at 90 and 190 days.

    S15

Completion milestone

Target outcome to verify

Result
A supervised demonstration of each task, then written authorization for defined duties.
Reviewer
Name an accountable reviewer before activation.
Quality check
Agree the acceptance criteria and completion evidence for this outcome locally.
Timing
Confirm a target date with the local owner; advance on evidence, not elapsed time alone.

Sources and provenance

Read the evidence in context

S15Checked 2026-09-25

Coffeehouses - Starbucks Careers

Starbucks · Public careers page · Undated / living

States that new employees get essential training in their first month, with further training at 90 and 190 days.

Limits: Recruiting page; the curriculum itself is not published.

Open source
S16Checked 2026-09-25

DHL Supply Chain | Employee Onboarding Journey

Something Big / DHL Supply Chain · Implementation-partner case · Undated

A three-month onboarding communications journey from preboarding onward, designed to reduce drop-off before day one.

Limits: Case study written by the agency that built it; covers communications, not operational training.

Open source
R11Checked 2026-09-25

Study finds persistence of higher injury risk for new workers

Institute for Work & Health (Ontario) · Research summary · 2012-07-26

Workers in their first month had over three times the risk of a lost-time injury compared with workers in the job over a year.

Limits: Ontario claims data from 1999–2008; rates vary by sector and country.

Open source
S05Checked 2026-09-25

The Evolution of Onboarding at Buffer: How We Welcome New Teammates

Buffer · Company process account · 2020-04-10

Hiring manager plus a role buddy (same team) and a culture buddy (another team); 30/60/90-day goals and feedback.

Limits: 2020 account; Buffer describes dropping its earlier 45-day contractor "bootcamp", so do not copy that model.

Open source
S02Checked 2026-09-25

GitLab Onboarding Buddies

GitLab · Public handbook · Undated / living

Manager assigns a buddy before day one; buddy calls on day one and holds at least two follow-up calls in week two.

Limits: Selection criteria are stated as ideals the handbook says cannot always be met.

Open source
S17Checked 2026-09-25

Every new employee needs an onboarding buddy

Microsoft · Company program account · 2019-06-07 (republished 2021-09-24)

600-employee buddy pilot: the more often buddy and hire met in the first 90 days, the more hires said the buddy helped them become productive quickly.

Limits: Self-reported and correlational; hires who met more often may differ in other ways.

Open source
S03Checked 2026-09-25

Advice for remote onboarding of new hires

Microsoft Research · Company research guidance · 2021-03-11

Survey and interviews of Microsoft developers onboarded remotely in 2020: a same-team technical mentor, a buddy and a simple first-week pull request.

Limits: 2021 article on pandemic-era remote onboarding; not a current company-wide procedure.

Open source
S11Checked 2026-09-25

New Employee Page

Mayo Clinic · Public employee portal · Undated / living

Pre-start tasks via a preboarding coordinator, badge photo before day one, on-site orientation only after clearance to start.

Limits: Mayo-specific arrival logistics; not a clinical competency curriculum.

Open source
S12Checked 2026-09-25

New Employee: Your First 3 Months

Mayo Clinic · Public employee portal · Undated / living

Required online modules due within 30 days of start; benefits enrollment within 31 days.

Limits: Mayo-specific deadlines; do not turn them into universal template rules.

Open source
S01Checked 2026-09-25

GitLab Onboarding

GitLab · Public handbook · Undated / living

Onboarding runs as a GitLab issue opened at least 4 days before the start date, with a 30-day due date and role-specific sections.

Limits: Living handbook page that changes often; describes intended process, not measured outcomes.

Open source
S04Checked 2026-09-25

Atlassian's approach to remote onboarding

Atlassian · Company design case / PDF · 2021-11

A 1.5-day virtual orientation ("Atlassian Welcome"), a 30/60/90-day Trello plan per starter and automated pre-boarding emails.

Limits: Four-page 2021 PDF; the 92% satisfaction figure is Atlassian's own post-onboarding survey.

Open source
S13Checked 2026-09-25

Onboarding@HubSpot.Americas

HubSpot · Public preboarding portal · Undated / living

A single pre-arrival landing page with required tasks (I-9, background check), a contact email and culture material.

Limits: Preboarding page for the Americas only; says nothing about the rest of HubSpot's program.

Open source
S07Checked 2026-09-25

Tricks of the automation trade: How Zapier scales employee onboarding

Zapier · Company process account · 2022-06-17

Month-long program; hires are pushed from Greenhouse to Enboarder automatically and matched with a volunteer "Zap Pal" days before start.

Limits: 2022 account; the tools named may have changed. Time-savings figure is the program manager's own estimate.

Open source
S08Checked 2026-09-25

Demystifying New Hire Onboarding at Salesforce

Salesforce · Company program account · 2024-07-30

A common first week ("Discovering Salesforce") followed by role programs for Sales, Customer Success and Tech & Product; every hire gets a Trail Guide mentor.

Limits: Employer-brand article; the "nearly 90%" readiness figure is Salesforce's own survey.

Open source
S10Checked 2026-09-25

From orientation to impact: Rethinking how we prepare new hires

McKinsey · Company program account · 2025-07-10

A pre-onboarding skills diagnostic routes hires to a foundations or refresher track; daily simulations; a personalized "Day 1 Growth Plan".

Limits: Describes the program design for consultants; reports no outcome data.

Open source
R02Checked 2026-09-25

How AI assistance impacts the formation of coding skills

Anthropic · Randomized skills experiment · 2026-01-29

52 mostly junior developers learning a new Python library: the AI group scored 17% lower on a follow-up quiz, with the largest gap on debugging.

Limits: One short learning task; participants who used AI to ask for explanations kept more.

Open source

Not found in a document is not proof the organization has no such process. All task schedules, completion rules and blueprints here are original proposed adaptations. Never infer legal duties, actual policies, licensed tools or production permissions.

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